The Party Tent People

Terms and Conditions

TERMS Net 30 days with approved credit. All orders without credit approval are prepaid, and the funds are due at the time of order. All custom orders will be prepaid. C.O.D. orders are not accepted. Accounts that are past due are subject to finance charges of 1.5% per month. CREDIT POLICY Credit approval is based upon information submitted by the customer. This credit is then adjusted based upon payment history with B&B. SHIPPING Orders are shipped F.O.B. Portsmouth, VA. B&B will select the shipper unless the customer designates a carrier with order. Every effort will be made to select the best, least expensive carrier possible. Once the merchandise has been accepted by the carrier, free of damage, B&B’s liability for damages ceases. B&B is not liable for damages incurred by the shipper. The customer is responsible for inspecting merchandise for damage, notifying the shipper of any damages or shortages, and for filing damage claims with the carrier. This should be handled as expediently as possible. CANCELLATIONS OR CHANGES Cancellations of custom orders will result in the loss of deposit. Cancellations and changes may be submitted prior to the order of materials. Any cancellations or changes after this time will be subject to a proportionate charge. RETURNS A return authorization number must be received from B&B prior to returning merchandise. Merchandise must be returned in original packaging, freight prepaid, with RA number. If claim is deemed to be justified, B&B will refund or credit all shipping charges. Returned orders will result in a 15% restockingfee and merchandise must be returned in new, unused condition. Returns must be received within 30 days of the original ship date. GUARANTEE B&B guarantees 100% customer satisfaction. If for any reason the product is unacceptable, the merchandise may be returnedwithin 30 days of receipt and B&B will refund the price of the merchandise. Merchandise must be returned in unused, new condition. Custom orders are excluded. WARRANTY Workmanship is warranted for one year on tent frame parts. Exclusions from this include damage arising from misuse of product and acts of God. Vinyl laminate fabric comes with a limited 3-year warranty against manufacturer’s defects. WARNING B&B Tents have been manufactured for use as temporary structures and do not meet structural code. For safety purposes, evacuation is strongly recommended in case of threatening weather, or if there is doubt concerning the safe use of this product. B&B is not responsible for accidents, injury or property damage due to the improper use or installation of these products. PRICES All prices are subject to change without notice.